Returns & Exchanges

At HIGH5, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unopened and shelf-stable food items. Due to health and safety regulations, perishable goods cannot be returned, but we are happy to offer a replacement or credit if your order arrives damaged.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Prepare the Package

  Ensure the items are in their original, unopened packaging and place them securely in a shipping box with the provided return label.

• 3.
  Ship It Back

  Drop off your package at any authorized courier location; once scanned, you will receive a tracking notification for your return.

• 4.
  Receive Refund or Credit

  After our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.